Frequently asked questions

The Saint-Marc loft is a luxury loft in Rouen offering an exceptional stay in the heart of the city. Features such as a spa, heated swimming pool, chef’s kitchen and glass cathedral roof make this an exceptional property that is unique in Rouen.

Loft Saint-Marc is ideally located in Rouen Rive-Droite in the city centre, near the famous Place Saint-Marc. Our guests particularly appreciate the location, which allows them to visit the city on foot and be close to all of Rouen’s attractions.

In order to provide you with a top-of-the-range experience, entry and exit are direct with our on-site concierge. Arrival in our luxury loft in Rouen is from 5pm and departure is before 11am the following day.

The day before your arrival, you will receive a personal and unique entry code by text message. By entering this code on the keypad at the front door, you will be able to access the Loft Saint-Marc independently for the duration of your stay.

One of the most frequently asked questions is parking. Yes, you can park up to two vehicles in our private garage.

Yes, very fast wifi access is available, you’ll find the wifi code as soon as you arrive at the loft in the PassPass application.

Yes, you can bring your own meal and use the fully-equipped, custom-built kitchen. When you book, we automatically provide you with a Normandy Welcome Pack with Cidre and Camembert “les 5 frères”. If you would like to add some options to your stay, we can also welcome you with a bottle of champagne, bouquets of roses and chocolates, for example.

To ensure you have a pleasant stay, the suite includes :

• a welcome drink (a bottle of cider and a Norman camembert) ;
• a courtesy tray (coffee, tea) ;
• hospitality products
• linen provided;
• bath accessories.

The kitchen is equipped with the following: microwave oven, toaster, kettle, dishwasher, 1 large fridge, hob, teppaniaky, frying pan and saucepans, Nespresso machine, crockery…

No, you don’t need to clean up before you leave. However, we do ask that you leave the accommodation in good condition, with the lights off and the windows closed. Please empty the rubbish bins and do your washing up. In the event of proven abuse, an additional charge for damage may be levied.

No, a courtesy tray with coffee and tea is available for your use. The Loft Saint-Marc is neither a hotel nor a guest house, so we cannot offer a hearty breakfast.

All bookings must be made via Airbnb (no deposit) or directly on our website: direct bookings guarantee a better rate, but a deposit of €2,000 is required to cover any damage. Without receipt of the deposit, our concierge will not validate the entry into the premises.

Full payment for your stay must be made by credit card at the time of booking. After payment, an email will be sent to you to enable you to pay the 2000€ deposit which will validate your booking.

A deposit of €2,000 is automatically required. In the event of non-compliance with the general terms and conditions of sale, the deposit will be deducted from the cost of restoring the premises or replacing the equipment. If you comply with the terms and conditions, the deposit will be returned to you in full after your stay.

Thank you for giving such a lovely gift, someone is lucky to have you 😍 This person will receive an activation code by email to enter when booking on our site. In the “coupon” field, simply insert the code to deduct the amount from the gift card.

To activate your gift card, simply check availability on our calendar, book your stay and at the time of payment, you can insert the code you received with your gift card by email. This will automatically deduct the amount of the gift card from the price of your booking. Stay voucher 🎉
Please note: although the gift card can be used to pay in full for your stay, you will still need to pay a deposit of €2,000 to confirm your booking.

Your gift card is valid for 12 months after receipt.